Returns & Refunds Policy

1. Our Approach

We are a small team and we care about our students. Our goal is always to be fair, reasonable, and human.

At the same time, our courses are digital products with instant access, and some include physical kits that require real world shipping and handling.

Because of this, refunds are not automatic, but we genuinely review requests and aim for fair outcomes.

2. When Fulfillment Begins

We consider an order fulfilled when either of the following happens:

• Your digital course access is activated, or
• Your physical product is prepared for shipment

Once fulfillment begins, orders generally cannot be cancelled.

If you decide not to log in, do not open emails, or choose not to start a course, that is completely okay. It does not change fulfillment status.

3. Refund Eligibility

3.1 Digital Courses

All courses include lifetime access and are delivered instantly.

Because digital content cannot be returned, we do not offer automatic refunds once access is provided.

3.2 If You Haven’t Logged In or Haven’t Started

If you purchased a course and genuinely have not accessed the digital content (for example: you did not log in, did not start lessons, and did not download materials), you may contact us and request a review.

We will look at your account activity and the overall situation. If it is clearly unused and the request is reasonable, especially if it is made shortly after purchase, we may approve a refund or store credit at our discretion.

Important note for courses that include physical kits:
If a physical package has already been shipped, we may offer a partial refund to account for shipping, packaging, and fulfillment costs. In some cases, we may also request the kit be returned before any refund is issued.

Not all courses include physical products. For digital only courses, this section applies to course access alone.

Bottom line: we review each request like humans, not robots.

If you simply did not enjoy the course:
Learning is personal, and we understand that not every course will be the perfect fit. However, once course access has been activated, we do not offer refunds based on personal preference, learning style, or expectations. We provide detailed course descriptions before purchase to help you make an informed decision.

If you experienced technical issues:
If bugs, access problems, or platform issues prevented you from reasonably using your course, please contact us as soon as possible. We will work to resolve the issue quickly. If we are unable to provide access within a reasonable timeframe, we may offer a refund or store credit at our discretion.

4. Physical Products and Kits

Some courses include physical kits shipped from Australia.

If your order includes physical items:

• Products must be unused and in original condition to qualify for any return
• Return requests must be made within 30 days of purchase
• Return instructions are provided by email

If approved, return shipping is covered by us for the first return attempt.

Inspections and outcomes:
After we receive and inspect returned items, we will confirm whether you are eligible for store credit, a partial refund, or in rare cases a full refund.

5. Lost or Damaged Shipments

Once parcels leave Australia, delivery is handled by local postal services. That said, your order is still our responsibility.

If your package is lost or arrives damaged:

• Email us as soon as possible at wta@australianteamasters.com.au
• We will help investigate with the carrier and work with you on a fair solution

Depending on the situation, this may include a replacement shipment or store credit. While delivery timelines and carrier outcomes are outside our direct control, we will not leave you stuck.

6. Chargebacks

If something does not feel right with your order, please email us first. We genuinely want to help.

Filing a chargeback without contacting us usually slows everything down and can result in immediate loss of course access while the dispute is reviewed.

We always prefer to resolve things directly and fairly.

7. How to Request a Refund or Review

Email us at wta@australianteamasters.com.au with:

• Your order number
• The email used at checkout
• A brief explanation of the situation

We aim to respond within 1 to 3 business days.

8. Final Notes

• Approved refunds are processed back to the original payment method
• Store credit may be offered in some situations
• Processing times can take up to 10 business days once approved
• We reserve the right to deny refunds in cases of abuse, repeated requests, or policy violations

We built World Tea Academy to educate, not to fight customers. If something genuinely is not right, reach out. We will always try to meet you halfway.